US SHIPPING QUESTIONS
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
SHIPPING RATES & DELIVERY
| SERVICE | COST | DELIVERY TIME |
|---|---|---|
| First Class | COST: FREE | DELIVERY TIME: 14-28 BUSINESS DAYS |
| Express Shipping | COST: $25.00 | DELIVERY TIME: 12-18 BUSINESS DAYS |
| DHL | COST: $50.00 | DELIVERY TIME: 7-12 BUSINESS DAY |
INTERNATIONAL SHIPPING QUESTIONS
*See below for customs and import duties information
After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.
SHIPPING TIMES
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
| COUNTRY | STANDARD (BUSINESS DAYS) | EXPRESS (BUSINESS DAYS) |
|---|---|---|
| Australia | 14-24 DAYS | 7-14 DAYS |
| Canada | 14-24 DAYS | 7-14 DAYS |
| France | 12-16 DAYS | 7-10 DAYS |
| Germany | 14-22 DAYS | 7-12 DAYS |
| Hong Kong | 15-24 DAYS | 8-17 DAYS |
| Israel | 16-26 DAYS | 7-10 DAYS |
| Italy | 12-16 DAYS | 7-10 DAYS |
| Japan | 12-16 DAYS | 6-8 DAYS |
| Malaysia | 16-28 DAYS | 8-15 DAYS |
| Netherlands | 6-14 DAYS | 7-12 DAYS |
| Poland | 16-28 DAYS | 8-15 DAYS |
| Singapore | 10-14 DAYS | 7-12 DAYS |
| Spain | 10-12 DAYS | 7-10 DAYS |
| Switzerland | 14-24 DAYS | 7-10 DAYS |
| United Kingdom | 12-16 DAYS | 7-10 DAYS |
| Rest of World | 16-28 DAYS | 10-16 DAYS |
RETURNS QUESTIONS
We offer FREE returns on all orders over $40 USD!
Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders over $40 USD. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.
For international returns under $40 USD, the customer is responsible for return shipping.
Receive a damaged item?
Receive a damaged item? Please reach out to our Customer Support team at info@guouwatches.com and they will help resolve the issue. See more warranty information on our FAQ page.
How long does it take to process my return?
Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.